Switching from MetaTrader 4 (MT4) to MetaTrader 5 (MT5) can be an essential step for traders seeking advanced functionalities offered by MT5. Please note that platform changes are allowed only once per account and can only be requested if no trading activity has been conducted on the account.
To request a platform change, please contact our live support team or email us directly at [email protected]. Our team will guide you through the process and ensure the transition is as smooth as possible. Additionally, clearly state that you wish to upgrade your account from MT4 to MT5 when contacting support to avoid any miscommunications.
When contacting support, be prepared to provide the following details:
Your registered email address
Your account number
Once your request is confirmed, the platform change will be processed promptly.
Important: You must ensure no trades have been placed on the account before requesting a platform change. Once trading activity has begun, the platform cannot be changed. Additionally, switching is unidirectional, meaning you can only upgrade from MT4 to MT5, and the decision is final.
If you have any further questions, our support team is always available to assist you.
For answers to common issues, refer to our FAQ section or consult the Blueberry Funded customer support guidelines. If you face technical issues during or after the transition, provide screenshots or screen recordings to the support team to expedite resolution.